Headache Support

When something goes wrong, let’s make the issue clear.

Start with the common questions below. If you still need help, send us an email.

Include the app version, iOS version, and steps that led to the issue. Do not send unnecessary health records, reports, or complete backups.

Email support

01Where are my health records stored?

The current app stores them locally on your iPhone by default. We cannot read, edit, or restore health records that exist only on your device.

02How do backup and restore work?

Export a complete JSON backup from data management. During restore, select the file and confirm its date and record count. The app then replaces current local health records with the backup. Complete backup and restore are free.

03What is the PDF report for?

The report organizes the headache, medication, and preventive-treatment records you saved for discussion at a medical visit. It does not diagnose, estimate disease likelihood, or provide treatment advice.

04How do I restore Headache Pro on a new device?

Use the same Apple Account used for the purchase and choose Restore Purchases in the app. Purchase status is verified by the App Store and is not included in a health-data backup.

05Why did I not receive a reminder?

Check Headache notification permission in iOS Settings, the relevant in-app reminder switch, and scheduled times. Focus modes, notification summaries, and device settings may also affect delivery.

06How do I delete my data?

Delete individual records or related data in the app, or uninstall the app to remove local data. Copies exported to files, cloud storage, or other recipients must be deleted from those locations separately.

Medical safety note

Seek prompt medical care or emergency assessment for a sudden severe headache, new neurologic symptoms, a headache after injury, fever with neck stiffness, or clearly worsening symptoms. The support inbox is not an emergency medical service.